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Malleries
FAQs
Frequently Asked Questions
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How To Buy:

Shopping Cart
The first step in buying is to place the item in your shopping cart and complete checkout.

  1. Add item to Shopping Cart.
  2. Select the checkbox next to select the item(s) you will be purchasing today, then click the Proceed To Checkout button.

  3. Login to your account. If you do not have an account, register for an account by completing the following information.

    E-mail Account / Password: Later you can view a history of your purchases.
    Shipping Address: To notify seller where to ship your order.
    Best Contact Phone: In case seller has a question about your purchase (We do not give your phone number to 3rd parties)

  4. After you login to your account, you are directed back to the shopping cart. Click Proceed To Checkout.
  5. On the Payment page, select and complete your payment information. Click the Continue Checkout button.
  6. Review your order, then click the Submit My Order button.
Payments:

What payment methods can I use?
Each shop owner accepts different forms of payment. This information is readily available toward the bottom of every item page or by clicking on the Terms Of Sale link (located directly under the item images). Depending on the seller, you can pay in a variety of ways, including PayPal, check, postal money order, wire transfer, layaway and credit card.

  • Credit Card:
    If you paid by credit card, the seller will notify you when your order has shipped. This should take no longer than 24 - 48 hours.

    * Credit Card Payments - Outside The US:
    Many of our sellers can not accept credit card payments from customers outside the US. If this is the case, the seller will contact you notifying you as well as giving alternative payment options. Please be sure to respond to the email and make payment or your order will be cancelled.

  • PayPal Payments:
    If you selected Paypal to pay for your order, and if the seller included the shipping cost, you will be redirected to Paypal immediately after placing your order. If this did not occur, the seller will contact you soon and send you a Paypal payment request. Be sure to pay the PayPal payment request immediately or your order may be cancelled due to non-payment.

    payment


  • Wire Transfer, Money Order, Check:
    Seller will contact you and send their wire transfer information. Be sure to send payment right away or you risk the cancellation of your order.

  • Layaway:
    If you selected layaway to pay for your order you will be required to make the first payment within 24 hours of placing your order. The seller will contact you for your first payment. (If you are not familiar with layaway, read below for an explanation What Is Layaway).


What is layaway?
Layaways are installment payments. For example, When you choose layaway as your payment form, the amount due can be paid in two separate payments. The 1st payment is due when you place your order. (50% down) and the remaining balance due at a within 30 days.

* Your order will not shipped until you the balance is paid in full.

How do I purchase an item on layaway?
Add the item you wish to purchase to your shopping cart and proceed through checkout as you normally would with any other form of payment. On the payment page, select Layaway, then continue to the end of checkout. The seller will contact you with payment instructions for your first payment.

I want to pay with a credit card but there is no option?
If a credit card option is not available, you can still pay with your credit card by selecting Paypal when asked how you want to pay for your purchase. PayPal will allow you to pay with a credit card even if you do not have a PayPal account.
 
Shipping Service:

Do you ship to my country?
Most of our shop owners do ship world wide. View the sellers Terms Of Sale to view shipping policies. To find the sellers shipping policy, go to the item page, click the Terms Of Sale link located directly below the item images.

When will I get my items?
Your order will be shipped after your payment has been received. The delivery timeframe includes payment, packaging, plus carrier delivery times. Once your items ships, you will receive a Shipment Notification email with carrier and tracking information.
Customer Service:

General Questions?
Many questions such as Accepted Payment Methods, Shipping Policy, Return Policy and Guarantee are answered directly on the item page or by viewing a sellers Terms Of Sale page. A link to the sellers Terms Of Sale is located directly under the item images. If you still have questions, you can contact the seller directly by clicking on the Contact Us link.

Can I use my Shopping Cart as a Wish List?
Yes, to save item(s) in your cart until a later date simply add the items to your cart then login or register. The items will be saved and can be viewed by clicking on the My Wish List link on the top right. Don't wait too long, the item may sell before your return!

What is the return and refunds policy?
View the sellers Terms Of Sale policy by clicking the link located under the item images.

My order was canceled, why?
Payment is due at checkout. Unless otherwise authorized by the seller, if your payment is not received within 24 hours your order will be cancelled. To reinstate your order contact us by clicking the following link click here. So that we may assist you quickly, be sure to include your name, the item number and the order number.
Authenticity and Security:

Authenticity?
Malleries and our shop owners are The Most Trusted source for 100% AUTHENTIC Luxury Goods. We are commitmented to a ZERO-TOLERANCE anti-counterfeit policy delivering trust, service and authentic luxury goods to our customers. Every item is guaranteed to be authentic by the shop owner or your money back. For more information click here

How Secure Is My Information? Confidential information including shopper credit card details are encrypted the moment they are transmitted from your web browser. We use Secure Socket Layering (128 bit SSL), the industry-standard encryption technology that ensures safe Internet transmission. When the letters https appear in the URL, the "s" indicates you are in a secure area employing SSL.

 
 
 
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